Shipping & Returns

SHIPPING
ONCE YOUR ORDER IS PLACED...
Processing times vary depending on what piece you ordered.  The time needed to prepare an order for shipping varies.  For details, see individual items.  Once the order is placed we will ship it within 1-3 business days (if it’s not “made to order”) upon receipt of payment.  The tracking number can be found in your order info as soon it’s shipped. 

RETURNS AND EXCHANGES
Due to the hand-crafted nature of drifter and bloom products, we cannot accept any returns or exchanges.  However, in the unlikely event that you are not completely satisfied with your order, please contact us within 3 days of receiving your purchase and we will find a solution. 

 If you are unsure about your purchase please feel free to contact us if you have any questions or would like to see more photos. 

CANCELLATIONS
If you do decide to cancel your order completely, please notify within 24 hrs of placing your order and you will be refunded in full in the next 3 to 5 business days.

DISCLAIMER 
LOST/BROKEN PACKAGE
Drifter and bloom is not responsible for any lost/stolen or broken packages. 
Once your order is shipped it is out of our control.  If a package does not get delivered please contact us right away.  We will then need to file an insurance claim. 
If your package is broken upon arrive please contact us right away with photos of damages.  KEEP your original shipping material so an insurance claim can be filed.  

IMPORTANT:  Please make sure your shipping address is correct.  We are unable to re-direct orders once the shipping has been placed.  The orders that are returned due to invalid address may be reshipped at your expense.  Once the order has been delivered to the correct shipping address, we are not responsible for lost or stolen packages. 
If worried about theft of a package, please contact us before the order is placed and we can set up for signature at delivery.